{
  "schema": "ai-architect-reactflow/v1",
  "pattern": "support-resolution-agent",
  "provider": "gcp",
  "nodes": [
    {
      "id": "customer",
      "type": "architecture",
      "position": {
        "x": 40,
        "y": 220
      },
      "data": {
        "label": "Customer",
        "role": "user",
        "layer": "people",
        "detail": "Writes in chat or email.",
        "dataClass": "personal",
        "service": "Person",
        "serviceId": null,
        "docs": null,
        "officialIcon": null
      }
    },
    {
      "id": "channels",
      "type": "architecture",
      "position": {
        "x": 340,
        "y": 220
      },
      "data": {
        "label": "Chat and email channels",
        "role": "experience",
        "layer": "people",
        "detail": "Web chat, email intake, transcript display.",
        "dataClass": "personal",
        "service": "Cloud Run",
        "serviceId": "gcp.cloud-run",
        "docs": "https://cloud.google.com/run",
        "officialIcon": "cloud_run"
      }
    },
    {
      "id": "edge",
      "type": "architecture",
      "position": {
        "x": 340,
        "y": 40
      },
      "data": {
        "label": "Edge protection",
        "role": "edge",
        "layer": "control",
        "detail": "Bot mitigation and per-session rate limits.",
        "dataClass": "operational",
        "service": "Cloud Armor + Load Balancing",
        "serviceId": "gcp.cloud-armor",
        "docs": "https://cloud.google.com/security/products/armor",
        "officialIcon": null
      }
    },
    {
      "id": "conversation-api",
      "type": "architecture",
      "position": {
        "x": 640,
        "y": 220
      },
      "data": {
        "label": "Conversation API",
        "role": "api",
        "layer": "control",
        "detail": "Verifies the customer, opens a case, holds the session token.",
        "dataClass": "personal",
        "service": "Cloud Run",
        "serviceId": "gcp.cloud-run",
        "docs": "https://cloud.google.com/run",
        "officialIcon": "cloud_run"
      }
    },
    {
      "id": "agent",
      "type": "architecture",
      "position": {
        "x": 940,
        "y": 220
      },
      "data": {
        "label": "Resolution agent",
        "role": "orchestrator",
        "layer": "intelligence",
        "detail": "Bounded loop: max 8 steps, one tool call at a time, written authority table.",
        "dataClass": "personal",
        "service": "Agent Runtime (Agent Platform)",
        "serviceId": "gcp.agent-runtime",
        "docs": "https://docs.cloud.google.com/gemini-enterprise-agent-platform",
        "officialIcon": "vertexai"
      }
    },
    {
      "id": "gateway",
      "type": "architecture",
      "position": {
        "x": 940,
        "y": 40
      },
      "data": {
        "label": "Model gateway",
        "role": "gateway",
        "layer": "control",
        "detail": "Routing, fallback and per-case spend cap.",
        "dataClass": "personal",
        "service": "Apigee (AI gateway policies)",
        "serviceId": "gcp.apigee",
        "docs": "https://cloud.google.com/apigee",
        "officialIcon": null
      }
    },
    {
      "id": "model",
      "type": "architecture",
      "position": {
        "x": 1240,
        "y": 40
      },
      "data": {
        "label": "Reasoning model",
        "role": "model",
        "layer": "intelligence",
        "detail": "Plans the next step; emits typed tool calls.",
        "dataClass": "personal",
        "service": "Gemini 3.8 Flash (Agent Platform)",
        "serviceId": "gcp.gemini",
        "docs": "https://docs.cloud.google.com/gemini-enterprise-agent-platform/models/guides/gemini-3-8-flash",
        "officialIcon": "vertexai"
      }
    },
    {
      "id": "tools",
      "type": "architecture",
      "position": {
        "x": 1240,
        "y": 220
      },
      "data": {
        "label": "Tool server (MCP)",
        "role": "tools",
        "layer": "intelligence",
        "detail": "order.lookup, refund.issue (cap EUR 50), ticket.transfer; idempotency keys on writes.",
        "dataClass": "personal",
        "service": "MCP server on Cloud Run",
        "serviceId": "gcp.cloud-run-mcp",
        "docs": "https://cloud.google.com/run/docs/host-mcp-servers",
        "officialIcon": "cloud_run"
      }
    },
    {
      "id": "policy-index",
      "type": "architecture",
      "position": {
        "x": 1240,
        "y": 400
      },
      "data": {
        "label": "Policy and help index",
        "role": "retrieval",
        "layer": "knowledge",
        "detail": "Return rules, warranty terms, known issues.",
        "dataClass": "internal",
        "service": "Agent Search",
        "serviceId": "gcp.agent-search",
        "docs": "https://cloud.google.com/products/gemini-enterprise-agent-platform/agent-search",
        "officialIcon": null
      }
    },
    {
      "id": "case-state",
      "type": "architecture",
      "position": {
        "x": 940,
        "y": 400
      },
      "data": {
        "label": "Case state",
        "role": "memory",
        "layer": "intelligence",
        "detail": "Conversation, verified identity, steps taken, budget left.",
        "dataClass": "personal",
        "service": "Firestore",
        "serviceId": "gcp.firestore",
        "docs": "https://cloud.google.com/firestore",
        "officialIcon": null
      }
    },
    {
      "id": "commerce",
      "type": "architecture",
      "position": {
        "x": 1540,
        "y": 220
      },
      "data": {
        "label": "Order and payment systems",
        "role": "system",
        "layer": "people",
        "detail": "Systems of record the tools call.",
        "dataClass": "personal",
        "service": "External system",
        "serviceId": null,
        "docs": null,
        "officialIcon": null
      }
    },
    {
      "id": "desk",
      "type": "architecture",
      "position": {
        "x": 640,
        "y": 400
      },
      "data": {
        "label": "Human agent desk",
        "role": "review",
        "layer": "assurance",
        "detail": "Receives transfers with summary, evidence and suggested next step.",
        "dataClass": "personal",
        "service": "Review console on Cloud Run",
        "serviceId": "gcp.review-console",
        "docs": "https://cloud.google.com/run",
        "officialIcon": "cloud_run"
      }
    },
    {
      "id": "traces",
      "type": "architecture",
      "position": {
        "x": 1540,
        "y": 40
      },
      "data": {
        "label": "Traces, cost, CSAT",
        "role": "observability",
        "layer": "assurance",
        "detail": "Per-case trace, tool outcomes, spend, satisfaction.",
        "dataClass": "operational",
        "service": "Cloud Logging, Monitoring, Trace",
        "serviceId": "gcp.observability",
        "docs": "https://cloud.google.com/products/observability",
        "officialIcon": null
      }
    },
    {
      "id": "scenarios",
      "type": "architecture",
      "position": {
        "x": 1540,
        "y": 400
      },
      "data": {
        "label": "Scenario evals",
        "role": "evals",
        "layer": "assurance",
        "detail": "Simulated customers with expected tool sequences and forbidden actions.",
        "dataClass": "internal",
        "service": "Evaluation service (Agent Platform)",
        "serviceId": "gcp.evaluation",
        "docs": "https://docs.cloud.google.com/gemini-enterprise-agent-platform",
        "officialIcon": "vertexai"
      }
    }
  ],
  "edges": [
    {
      "id": "contact",
      "source": "customer",
      "target": "channels",
      "label": "Message",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "screen",
      "source": "channels",
      "target": "edge",
      "label": "Bot and rate checks",
      "type": "smoothstep",
      "animated": false,
      "data": {
        "kind": "control",
        "dataClass": "operational"
      }
    },
    {
      "id": "open-case",
      "source": "channels",
      "target": "conversation-api",
      "label": "Verified session and message",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "delegate",
      "source": "conversation-api",
      "target": "agent",
      "label": "Case with authority table",
      "type": "smoothstep",
      "animated": false,
      "data": {
        "kind": "control",
        "dataClass": "personal"
      }
    },
    {
      "id": "plan",
      "source": "agent",
      "target": "gateway",
      "label": "State and policy context",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "infer",
      "source": "gateway",
      "target": "model",
      "label": "Model call",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "ground",
      "source": "agent",
      "target": "policy-index",
      "label": "Policy lookup",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "internal"
      }
    },
    {
      "id": "act",
      "source": "agent",
      "target": "tools",
      "label": "Typed tool call",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "effect",
      "source": "tools",
      "target": "commerce",
      "label": "Read or capped write with idempotency key",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "remember",
      "source": "agent",
      "target": "case-state",
      "label": "Step, result, budget",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "handoff",
      "source": "agent",
      "target": "desk",
      "label": "Transfer with case summary",
      "type": "smoothstep",
      "animated": false,
      "data": {
        "kind": "control",
        "dataClass": "personal"
      }
    },
    {
      "id": "reply",
      "source": "conversation-api",
      "target": "channels",
      "label": "Answer, confirmation or transfer notice",
      "type": "smoothstep",
      "animated": true,
      "data": {
        "kind": "data",
        "dataClass": "personal"
      }
    },
    {
      "id": "telemetry",
      "source": "gateway",
      "target": "traces",
      "label": "Spend and latency per case",
      "type": "smoothstep",
      "animated": false,
      "data": {
        "kind": "telemetry",
        "dataClass": "operational"
      }
    },
    {
      "id": "simulate",
      "source": "scenarios",
      "target": "conversation-api",
      "label": "Simulated contacts per release",
      "type": "smoothstep",
      "animated": false,
      "data": {
        "kind": "control",
        "dataClass": "internal"
      }
    }
  ],
  "viewport": {
    "x": 0,
    "y": 0,
    "zoom": 1
  }
}